Global Customer Success Enablement Lead

📋 Description

• Enablement Strategy & Exec Consultation: Partner with global CS leaders.
• Program Development & Modalities: Design, plan, implement, evaluate programs.
• Global Collaboration & Localization: Localize programs for regional needs.
• Content Delivery & Coaching: Create content and provide scalable coaching.
• Performance & Data-Driven Decision Making: Use data to guide decisions and measure impact.
• Cross-Functional Sponsorship: Align with Marketing, Ops, HR, Product.

🎯 Requirements

• Enablement & CS Experience: 5+ yrs in enablement; 4+ yrs CS; 2+ yrs B2B SaaS.
• Global Program Deployment: Design and deploy enablement programs across regions.
• Metrics & Measurement: Track KPIs and drive NPS and learning outcomes.
• Executive Presence: Strong customer-facing skills with C-level collaboration.
• Execution & Prioritization: Turn strategy into execution with sound prioritization.

🎁 Benefits

• Comprehensive health and wellness benefits.
• Bonus and RSU equity programs.
• Global perks to support growth and wellbeing.
• Remote-friendly, globally distributed team.