Global Customer Success Manager

📋 Description

• Respond to customer inquiries within defined SLAs across ticket and phone channels.
• Deliver clear, professional communication including updates, resolutions, and next steps.
• Coordinate customer needs end-to-end across internal teams; ensure timely resolution.
• Prioritize interactions based on urgency/impact; manage high-volume workload.
• Escalate issues per thresholds; follow paths and keep customers informed.
• Guide customers on product usage, troubleshooting, and best practices.

🎯 Requirements

• 4-year college degree strongly preferred (or equivalent).
• 2+ years in customer support, customer success, or customer-facing roles.
• Experience in SaaS/tech environment preferred.
• Experience supporting customers via phone and ticketing channels.
• Strong communication and organizational skills.
• Experience with Salesforce, Intercom, Zendesk, Slack, Google Suite.

🎁 Benefits

• 100% company-paid Medical, Vision, and Dental coverage for you and your family.
• All new hires receive four weeks of PTO.
• PTO Embargo: time off is protected from interruptions.
• Additional PTO via volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for milestones.
• 90-Minute Workout Lunches and access to a nutritionist.