Global Fleet Operations Specialist

📋 Description

• Actively monitor live fleet alerts and incoming case queues via Salesforce; perform initial Level 1
• Own end-to-end case tracking, ensuring proper categorization, accurate metadata, and managing
• Coordinate service requests and dispatch workflows for service teams, ensuring clear handoffs and
• Compile diagnostic context and logs into standardized escalation packages for Tier 2/3 service
• Act as Mission Control for Global Services & Support, driving rapid issue resolution
• Drive seamless shift handovers and status reports for continuous coverage as global operations scale

🎯 Requirements

• 1+ years of professional experience in technical support, IT helpdesk, fleet monitoring, or
• Working knowledge of Salesforce or modern ticketing/CRM platforms (e.g., Jira, Zendesk, ServiceNow)
• Familiarity with or eagerness to learn basic Linux command-line tools and diagnostic interfaces
• Exceptional written and verbal communication skills
• Prior experience with robotics, hardware systems, complex electromechanical setups, or high-growth
• Familiarity with remote desktop, terminal tools, or telemetry data tools