Global Head of Professional Services

📋 Description

• Define the global professional services strategy, operating model, and service catalog.
• Build the hiring pipeline, make the first key hires, and scale the team across EMEA, North America
• Own the services revenue, margins, utilization, and pricing, including the pricing model for
• Work with Legal to create the MSA, SOW templates, change-order process and related contract
• Own pre-sales scoping and SOW creation for headless website builds, integrations with third-party
• Collaborate closely across Sales, Customer Success, Solutions and Product.

🎯 Requirements

• 10+ years in Professional Services or Enterprise Delivery leadership, including 4+ years managing
• Prior experience as a VP/Head of Services, Consulting Practice Lead.
• Prior background in high-scale ticketing systems, system integrator/agency models or similar.
• Exceptional ability to define career ladders, set delivery KPIs (speed, quality, CSAT, margins)
• Proven track record managing unit P&L, project margins, and billable utilization.
• Nice to have: Ideal candidates have also had roles as an engagement manager, project management

🎁 Benefits

• Live Entertainment Tech: Play a mission-critical role for global brands, redefining fan experiences
• Sustainable Growth: Scale sustainably on a profitable, VC-backed foundation with true
• Top-tier Team: Collaborate with over 160 dedicated professionals, including leaders from Google
• Global DNA: Diverse, merit-driven team spread across six global offices.
• Fast Growing, in All Aspects: Sifted consistently ranks us among the fastest-growing scale-ups in
• Next-Gen Leaders & Insights: Work alongside some of tech’s brightest minds — from Forbes 30