Global International Quality Lead

📋 Description

• Drive Global Quality Strategy & Frameworks: Architect, launch, and govern an enterprise-grade
• End-to-End Process Architecture & Standardization: Design and maintain a standardized global
• Continuous Improvement & Root-Cause Retrospectives: Analyze complex operational data, conduct
• BPO Quality Leadership & Calibration: Oversee vendor quality triage and calibration across BPO
• Cross-Functional Change Governance: Partner with Product, Engineering, Safety, Legal, and Local
• Quality Analytics & Leadership Reporting: Define key operational metrics (CSAT, CES, contact

🎯 Requirements

• 10+ years of experience in program management, process engineering, or quality leadership within
• Proven Senior program leadership with a track record of navigating ambiguity to structure, launch
• Demonstrated mastery of process design and process mapping software (e.g., Lucidchart, Miro
• Data-driven analytical expertise, with strong skills in extracting insights from complex
• Experience in BPO / vendor management, specifically establishing quality calibration, auditing
• Bachelor's degree in Business, Operations, Industrial Engineering, or a related field (or 4+ years

🎁 Benefits

• Discretionary annual bonus program
• Equity incentive plan
• Company benefits program