Global IT Support

📋 Description

• Delivering IT support across the globe via our ticketing system, mainly focusing on issues in the
• Offer in-office IT support to our Buenos Aires office 5 days a week (defined by the company) or on
• Provide first-line support to troubleshoot IT-related issues, big or small, by video call or slack
• Onboarding and Offboarding of employee accounts & technology, including managing employee
• Auditing & maintaining IT policies, procedures & documentation that provide technical
• Auditing & maintaining al inventory/assets management

🎯 Requirements

• 3+ years of experience in IT support
• Good communication skills – both written and verbal (English)
• Excellent knowledge of general ticketing systems & proper basic IT troubleshooting steps.
• Extensive Mac and macOS knowledge (Windows knowledge is a plus)
• Hands-on experience with MDM software, Google Workspace, and general asset management, Microsoft
• Application support for creative and business software packages (MS365, Adobe, Azure, Slack, etc).