[Global] Job Template Default

📋 Description

• Define and maintain process and quality standards for CS execution across the Core marketplace
• Run the operating cadence (reviews, escalation management, performance check-ins) with Core local
• Own quality validation for Core: sign off that operational execution meets the Quality Lead's
• Own cross-market consistency within Core: the same problem gets solved the same way in every Core
• Partner with the Quality Lead and Strategic Ops' data team to translate QA and data findings into
• Identify and close process gaps proactively, before they become escalations.

🎯 Requirements

• 5+ years in customer service or operations management.
• Project management experience
• Comfortable reading and shaping data
• Experience building projects and leading from 0 to 1
• Experience operating across multiple markets.
• Strong stakeholder management without formal authority (dotted-line experience).

🎁 Benefits

• Healthcare insurance
• Wellness programs (gym memberships, mental health support)
• Time off (vacation, birthday, recharge days)
• Local perks: meal vouchers, transport allowances, extended parental leave
• Career growth and development opportunities
• Global team and inclusive environment