Global Law Enforcement Operations Enablement Manager

📋 Description

• Evolve LEOps operating framework: standards, workflows, tooling, training, quality.
• Develop and coordinate performance oversight across the full response lifecycle: intake and triage, investigation, assessment, response, and after-action learning.
• Facilitate planning, oversight and change management to address opportunities and mitigate emerging threats.
• Monitor and report on KPIs across the program: case volume, throughput, time-to-resolution by severity, SLA adherence, and quality scores.
• Surface performance trends and risk posture to leadership on a regular cadence.
• Support the Global Director LEOps in monitoring performance across the team.

🎯 Requirements

• 8+ years of experience in complex, data-driven delivery operations, with at least 3 years leading operational development.
• A strong safety background: led or supported globally distributed teams delivering complex operations within Trust and Safety.
• Proven program-building experience: established case management systems, workflows, SLAs, and QA processes.
• Data privacy law expertise for disclosures to law enforcement; established network with authorities.
• Metrics and operational fluency: defined KPIs, built reporting, and used data to drive decisions for senior leadership.
• Executive presence with strong written, verbal, and presentation skills for briefings to senior executives.

🎁 Benefits

• Bonus, equity, and travel credits may be available.