Global Product Owner- Customer Service

📋 Description

• Define and maintain the global product vision and strategy for Customer Service platforms
• Develop and manage multi-year product roadmaps aligned with business objectives and Customer
• Evaluate opportunities based on their potential to improve customer experience, operational
• Balance business priorities, user experience, technical debt, platform sustainability, and
• Lead process-discovery workshops and future-state design initiatives
• Identify automation, AI, and digital transformation opportunities across Customer Service operations

🎯 Requirements

• B.S. or higher in Computer Science, Business Management, Project Management or related field
• Non-technical degree with equivalent complex experience acceptable
• 8+ years of experience supporting Customer Service, Order Management, CRM, ERP, or Customer
• 3+ years of experience as a Product Owner, Product Manager, Business Lead, or in an equivalent
• Experience supporting global organizations and operating models
• Experience working in a regulated industry; medical device experience is preferred

🎁 Benefits

• Market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity
• Medical device company experience
• Equal Opportunity Employer
• COVID-19 vaccination may be required
• Accommodation for qualified individuals with disabilities