Global Public Sector Customer Success Manager - National Security Ecosystem

📋 Description

• Lead customer-focused workstreams and virtual teams for government customers and partners.
• Serve as central connector between solution architects, PMs, engineers, and CS staff.
• Orchestrate partnerships and technology collaborations within the NSA space to accelerate adoption.
• Manage customer lifecycle: agreement, commitments, cadence, leadership, value creation.
• Identify issues proactively and connect the right people for rapid resolution.
• Track customer/partner health, satisfaction, and expansion opportunities.

🎯 Requirements

• Active US Top Secret / SCI clearance with Full Scope Poly.
• Bachelor’s in IT/cybersecurity/computer science/math/engineering; MBA acceptable.
• Willingness to travel up to 25%.
• Strong cross-functional collaboration; ability to break down silos.
• Work autonomously across time zones; executive engagement proven.
• NSA/CSS or government/military experience preferred; strong technical aptitude.

🎁 Benefits

• Flexible PTO with 14 holidays.
• $1,500 annual Learning & Development stipend.
• Frequent company-sponsored team celebrations.
• Employee Assistance Program access.
• Headspace mental health app access.
• 3% retirement contribution.