Global Repair Operations & Reverse Logistics Program Manager

📋 Description

• Own and govern the complete global RMA process, covering customer returns, replacement fulfillment
• Establish global standards, policies, controls, KPIs, and operating procedures for return and
• Drive continuous improvement initiatives to reduce turnaround times, increase repair yields and
• Develop operational governance and performance management frameworks for global repair and return
• Manage relationships with third-party repair depots, contract manufacturers, logistics providers
• Monitor repair partner performance across service levels, turnaround times, quality, costs

🎯 Requirements

• Bachelor's degree in Supply Chain, Engineering, Operations Management, Business, or a related
• At least 10 years of experience in warranty operations, repair services, manufacturing operations
• At least 5 years of experience managing third-party repair providers, contract manufacturers
• Demonstrated expertise in end-to-end RMA process ownership and operational governance
• Practical experience with reverse logistics, failure analysis, product recovery, repair operations
• Knowledge of Quality Management Systems (QMS), corrective action processes, and supplier management

🎁 Benefits

• Annual base salary determined by geographic location: San Francisco Bay Area: $144,900–$217,400
• Potential eligibility for a performance-based bonus as part of the total compensation package
• Remote work arrangement within the United States
• Compensation determined by location, relevant knowledge, skills, experience, and other job-related
• Additional benefits information and details about the total compensation package will be shared