Global Service Desk, 1st Line Service Analyst

📋 Description

• Provide IT support through multiple channels including email, chat, and video calls to Keyloop
• Provide On-Site IT Support to Keyloop Employees
• Troubleshoot and resolve issues related to Network connectivity
• Windows OS
• Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, etc.)
• SaaS-based applications like Salesforce, Dhruva etc.

🎯 Requirements

• Proven experience in IT support or a similar role (1-3 years preferred)
• Proficiency in troubleshooting Level 1 issues across network, OS, and applications
• Hands-on knowledge of Windows OS, Active Directory, Exchange basics, and Microsoft 365 suite
• Experience in IT asset management and laptop imaging/wiping
• Experience on handling Windows 10 and 11 systems
• Great record keeping and documentation skills

🎁 Benefits

• Inclusive work environment respecting all dimensions of diversity
• Pay and benefits designed to attract the very best talent
• Investment in career development
• Training and support to try new things, adapt to quick changes and explore different paths
• AI tools to boost creativity and productivity