Global Services Operations Analyst

📋 Description

• Act as a core partner to the Global Operations Director in the implementation, rollout, and
• Support end-to-end implementation activities including requirements definition, workflow design
• Ensure PSA workflows support scalable service delivery, accurate financials, and leadership
• Help define longer-term services systems strategy beyond initial PSA rollout
• Lead analysis of current-state Global Services workflows and identify opportunities for
• Design, document, and implement scalable end-to-end operational processes aligned with business

🎯 Requirements

• Bachelor’s degree in Business, Operations, Analytics, Engineering, or a related field
• 6–9 years of experience in services operations, business operations, or systems/process roles
• Demonstrated experience supporting Professional Services Automation (PSA) tools or services
• Strong experience working with Salesforce in an operational or systems capacity
• Experience using Jira for operational tracking, cross-functional initiatives, or systems work
• Advanced experience in Power BI, including building dashboards and performing complex analysis