Global Store Customer Experience Manager

📋 Description

• Own and evolve the global in-store service strategy and standards
• Translate brand and customer expectations into clear service behaviours
• Maintain a scalable, commercially relevant service programme
• Develop tools and content to support consistent service delivery
• Ensure content is clear, practical and relevant for store teams
• Maintain and update materials in line with business priorities

🎯 Requirements

• Strong Retail understanding of in-store service and customer expectations
• Connects service performance to commercial outcomes
• Translates strategy into practical, store-ready execution
• Proven ability to design and deliver global programmes
• Highly organised, managing multiple workstreams effectively
• Takes ownership of delivery and quality standards

🎁 Benefits

• Staff discount usable on all H&M Group brands in stores and online
• H&M Incentive Program (HIP)
• Up to 25 days holiday
• Annual health checks
• Pension scheme
• Discounts on various activities and financial/lifestyle products via benefits hub