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Pure Storage

Global Strategic Account Service Director

On site
Operations
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2 hours ago
Location
Type
Full time
Salary
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Related skills

account management cross-functional leadership service delivery kpi management executive relationship leadership

📋 Description

  • Drive end-to-end strategic outcomes with 3-year account plans.
  • Lead matrixed delivery teams across global service orgs.
  • Design the customer lifecycle and map service requirements.
  • Optimize account profitability, CSAT, and renewal rates.
  • Govern KPIs and drive a data-driven customer focus.

🎯 Requirements

  • Executive Relationship Leadership: Build and manage C-suite partnerships.
  • Matrix & Cross-Functional Mastery: Lead diverse indirect teams to outcomes.
  • Advanced Business & Financial Acumen: Translate service delivery into business value.
  • Operational Excellence: Design service delivery models and lifecycle management.
  • Location: In-office in North Carolina or New York.

🎁 Benefits

  • Flexible time off, wellness resources, and team events.
  • Fortune Best Workplaces in Technology and Bay Area recognition.
  • Inclusive, diverse team and Employee Resource Groups.
  • Accommodations available during hiring process.
  • Details at purebenefits.com.
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