Global Support Engineer

📋 Description

• Support NPI service readiness: develop guides, tools, BOMs, and test processes.
• Participate in first-wave rollout and support new product introductions.
• Develop training materials for Regional Tech Leads and Field Service Engineers ahead of launches.
• Author and maintain service bulletins and knowledgebase articles.
• Apply engineering analysis across mechanics, fluidics, optics, electronics to diagnose root causes.

🎯 Requirements

• Bachelor's degree in Engineering (Mechanical, Electrical, Biomedical, or related).
• 2-5 years of field service or technical support experience in complex instrumentation, biotech, or medical devices.
• Working knowledge of system-level troubleshooting (mechanics, fluidics, optics, electronics, and SW/FW).
• Strong written and verbal communication; able to document technical issues clearly.
• Hands-on familiarity with NGS technologies, including library prep, sequencing, and data analysis, preferred.
• Experience in regulated environments (ISO 13485, GMP) a plus.

🎁 Benefits

• Stock options available
• Discretionary annual bonus
• No-cost health insurance plans
• 401(k) with company match
• Flexible paid time off