Go-to-Market Solution Architect – Post Sale

📋 Description

• Bridge business stakeholders and engineering to design scalable post-sale solutions in Salesforce
• Lead design sessions for post-sale workflows across case management, entitlements, licensing, and
• Map end-to-end post-sale processes: case lifecycle, entitlement SLA, license tracking, asset
• Configure and administer Salesforce Service Cloud, including case management, entitlements
• Drive adoption with cross-functional partners to ensure seamless handoffs from sales to post-sale
• Support post-sale enablement and documentation, optimize workflows with AI where applicable

🎯 Requirements

• 8+ years overall experience with 3+ years Salesforce Service Cloud
• Strong background in post-sale processes: case management, entitlements, licensing, asset management
• Ability to translate business needs into scalable Salesforce configurations
• Hands-on Salesforce Service Cloud administration and Experience Cloud knowledge
• Familiarity with Flow Automations, Approvals, and core Service Cloud features
• AI-forward mindset to improve workflows and delivery speed