Google UJET Expert (Contract)

📋 Description

• Perform root cause analysis and troubleshoot technical issues in the Google UJET CCAIP platform
• Configure, maintain, and optimize key platform components including Routing & Queues
• Oversee callback configuration (queue prioritization, trigger logic, expiration timers) and ensure
• Lead agent setup, troubleshoot workstation/network issues, and manage carrier/uplink configurations
• Integrate and optimize Dialogflow ES & CX with CCAIP, overseeing conversation design, intent
• Conduct log, trace, and call ID analysis across telephony, routing, and infrastructure to identify

🎯 Requirements

• Proven expertise with Google UJET CCAIP platform in a support, configuration, or technical
• Advanced troubleshooting and root cause analysis skills in modern contact center environments
• Experience with routing logic, queue management, callback configuration, and telephony/network
• Hands-on experience with Dialogflow (ES & CX) integration and virtual agent deployments
• Strong understanding of cloud carrier/uplink scenarios and regional routing/latency optimization
• Experience supporting remote technical initiatives and collaborating virtually

🎁 Benefits

• Flexible, contract-based remote work from anywhere in Canada
• Opportunity to collaborate with leading digital transformation teams at TELUS Digital
• Develop and showcase specialized expertise in Google UJET and next-generation contact center
• Engage in impactful projects focused on operational efficiency and enhanced customer experience
• Grow your technical skills while working with innovative digital solutions in a dynamic environment