Government Customer Success Manager

📋 Description

• Own outcomes for UK/EMEA government customers from onboarding to renewal.
• Serve as the primary strategic contact across each account.
• Drive adoption and value realization with tailored success plans and reviews.
• Monitor account health and engagement trends; identify risk or opportunities early.
• Lead renewal and expansion cycles end-to-end with accurate forecasts.
• Collaborate with Sales, Product, Engineering to resolve issues and align.

🎯 Requirements

• British citizen due to security requirements for UK Government work.
• Public sector experience with complex stakeholders and procurement.
• Background in public sector operations; government experience preferred.
• Proven success managing and growing strategic accounts in CS/AM.
• Comfort collaborating with law enforcement and intelligence agencies.
• Excellent communication; translate complex concepts for diverse audiences.

🎁 Benefits

• Hybrid work with up to 90 days remote per year.
• £500 remote working budget for home office.
• $1,000 learning & development budget.
• Holidays: 25 days leave + bank holidays; birthday off.
• Enhanced parental leave: 16 weeks paid.
• Private health insurance and mental health support.