Drive operational excellence across Grab Support and related departments.
Lead customer outcomes, build teams, optimize processes, and use AI/automation to improve
Partner with regional teams and partners to enable scalable, customer-centric solutions.
Support business growth and transformation agenda through governance and improved journeys.
Oversee escalation governance with BPO and internal teams to ensure thorough triage and resolution.
Leverage VOC, NPS, and customer insights to identify system pain points and drive fixes.

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