Group Director, Consumer Services

📋 Description

• Drive portfolio growth and retention: Own net revenue retention, monthly recurring revenue
• Manage executive client relationships: Personally lead relationships across the top 30-40% of the
• Monitor client performance and retention risks: Maintain an accurate weekly retention forecast and
• Lead strategic account planning: Develop and co-lead quarterly plans for the highest-priority
• Identify service expansion opportunities: Develop growth strategies across local and multi-location
• Manage the sales pipeline: Keep Salesforce records, opportunity stages, forecasts, and next steps

🎯 Requirements

• At least 10 years of leadership experience in a digital marketing agency, including lead-generation
• Demonstrated department leadership and people management experience, including managing Account
• Proven experience managing a profit-and-loss statement and driving profitable growth across a
• Deep understanding of lead-generation funnels, including cost per lead, cost per acquisition, call
• Ability to diagnose structural problems affecting lead quality and conversion, distinguishing
• Expertise in channel strategy and lead-generation programs, including local and multi-location paid

🎁 Benefits

• Flexible working arrangements: Choose a fully remote, in-office, or hybrid work arrangement
• AI-driven work environment: Access to proprietary AI technology and intelligence systems designed
• Leadership opportunities: Significant ownership of commercial strategy, client relationships, team
• Professional development: Opportunities to develop leadership capabilities, influence go-to-market
• Collaborative culture: Work alongside strategists, creatives, analysts, and technologists in a
• Meaningful impact: Help consumer services businesses improve marketing performance, strengthen