Group Product Management Manager, Consumer Servicing

📋 Description

• Set the vision/strategy for Agent Experience and translate into a roadmap.
• Lead and develop a PM team across the Agent Experience portfolio.
• Operate as a player-coach on high-impact 0-to-1 initiatives.
• Drive AI-first servicing: AI/automation to boost efficiency and scale.
• Partner with Operations/Servicing to turn insights into strategy.
• Build scalable, durable systems to support growth.

🎯 Requirements

• Experienced product leader and people manager with coaching.
• Thrive as a player-coach: define strategy and shape bets.
• Build for scale and empathy: tools for internal teams and customers.
• Energized by operational complexity; cross-functional work.
• Strong product judgment in ambiguous spaces.
• Bachelor's degree or equivalent practical experience.

🎁 Benefits

• Health care coverage for you and dependents.
• Flexible Spending Wallets for tech, food, lifestyle.
• Time off: vacation and holidays.
• ESPP: Employee Stock Purchase Plan.