Group Product Management Manager, Consumer Servicing

📋 Description

• Set vision and strategy for Agent Experience; define roadmap.
• Lead and develop PMs across Agent Experience portfolio.
• Act as player-coach; lead high-impact initiatives; empower PMs.
• Drive AI-first servicing; identify AI opportunities; guide build-vs-buy decisions.
• Partner with Operations and Servicing to translate frontline insights into strategy.
• Create clarity across a complex portfolio; focus on high-impact work.

🎯 Requirements

• Experienced product leader; manages PMs; owns business outcomes.
• Player-coach; define strategy; debug workflows; shape bets.
• Build for scale and empathy; internal tools; customer-focused.
• Strong product judgment in ambiguity; identify levers; tradeoffs.
• AI-forward and pragmatic; evaluate automation vs human judgment.
• Clear communicator; align stakeholders; tell a compelling product story.

🎁 Benefits

• Health care coverage for you and dependents.
• Flexible Spending Wallets for tech, food, lifestyle needs.
• Generous vacation and holidays.
• ESPP - employee stock purchase plan.
• Remote-first culture with optional office access.
• Equity awards and comprehensive benefits.