Group Product Manager, Member Coverage & Support Platform

📋 Description

• Define vision, strategy, and roadmap for Member Coverage & Support platforms.
• Lead product strategy across coverage, billing, payments, service workflows, and APIs.
• Manage, mentor, and develop a team of product managers.
• Partner with Engineering, Operations, Data, Design, and leadership to modernize tools and scale platforms.
• Improve tools and workflows to help support teams resolve issues quickly.
• Drive measurable improvements in member experience and operational metrics.

🎯 Requirements

• 7+ years of product management experience.
• 2+ years of people management experience.
• Experience leading technical platform products, internal tools, workflow systems, APIs, or integrations.
• Experience managing complex product areas with multiple stakeholders, systems, and dependencies.
• Strong communication skills, including translating technical complexity into business strategy.
• Strong analytical skills and data-driven decision making.

🎁 Benefits

• Medical, dental, and vision benefits
• 11 paid holidays and paid sick time
• Paid parental leave and 401(k) participation
• Life and disability insurance
• Equity grants and annual performance bonuses
• Unlimited vacation program