Group Product Manager, Member Coverage & Support Platform

📋 Description

• Define the vision, strategy, and roadmap for Oscar’s Member Coverage & Support platforms.
• Lead product strategy across member coverage, billing, payments, service workflows, and APIs.
• Manage, mentor, and develop a team of product managers.
• Partner with Engineering, Operations, Data, Design, and leadership to modernize legacy tools and scale platforms.
• Drive improvements in operations and member experience, including faster issue resolution.
• Develop strategies for evolving support, including AI for simple inquiries and human agents for complex cases.

🎯 Requirements

• 7+ years of product management experience.
• 2+ years of people management experience.
• Experience leading technical platform products, internal tools, workflow systems, APIs, or integrations.
• Experience managing complex product areas with multiple stakeholders, systems, and operational dependencies.
• Strong communication; translate technical complexity into clear business strategy.
• Strong analytical skills and experience using data to identify opportunities, prioritize work, and measure success.

🎁 Benefits

• Employee benefits
• Unlimited vacation
• Company equity grants
• Annual performance bonuses