Group Support Service Manager

📋 Description

• Manage, coach, and develop Team Leads within Courier Support.
• Own team performance across quality, efficiency, and service metrics, including CSAT, HT, SLA, and
• Build work plans, identify performance gaps, and lead data-driven improvement initiatives.
• Implement management routines, performance controls, and feedback practices across managers and
• Lead performance improvement processes and employee development, while addressing professional and
• Oversee day-to-day operations, task prioritization, and resource allocation based on operational

🎯 Requirements

• Previous experience managing teams or managers in a service, operations, or fast-paced environment.
• Proven ability to lead performance, analyze data, and build effective work plans.
• Strong people-management skills, including coaching, giving feedback, developing managers, and
• High level of ownership, independence, and ability to lead initiatives end to end.
• Strong prioritization and decision-making skills in a dynamic, fast-paced environment.
• Excellent interpersonal and stakeholder-management skills.