Growth Customer Success Manager - EMEA

📋 Description

• Act as trusted advisor for customers and advocate for their needs.
• Manage post-sale journey from onboarding to partnership.
• Educate clients on product features and usage.
• Collaborate with Sales to align on customer expectations.
• Monitor account health to prevent churn and upsell opportunities.
• Share customer feedback to improve internal processes and outcomes.

🎯 Requirements

• Demonstrated experience as a Customer Success Manager.
• Autonomous, accountable, and able to own customer relationships.
• Proficient with async/omn ichannel tools (Vitally, Zendesk, Loom).
• Focus on retention and growth with playbooks.
• Fluent English, strong written and verbal communication.
• Comfortable using automation and AI for account planning.

🎁 Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours
• 16 weeks paid parental leave
• Mental health support services
• Stock options