Growth Specialist I, Preferred

📋 Description

• Guide new partners and real estate agents through onboarding, initial setup, and early-stage
• Respond to partner and agent inquiries through phone, email, and case management systems. Provide
• Manage outreach queues triggered by data-based performance signals. Review available information
• Reinforce relevant program recommendations, platform best practices, and operational procedures
• Use reporting tools and available metrics to monitor partner activity and assess performance within
• Maintain accurate, complete, and up-to-date records of partner interactions, support cases

🎯 Requirements

• At least two years of experience in customer success, customer support, account coordination, or a
• Demonstrated ability to support multiple customers or external partners in a fast-paced environment
• Experience using customer relationship management (CRM) platforms or ticketing systems, with
• Comfortable recording customer interactions, maintaining case histories, managing tickets, and
• Strong written and verbal communication skills, with the ability to explain processes clearly
• Excellent attention to detail, prioritization, and follow-up skills, with the ability to manage

🎁 Benefits

• Competitive Compensation: Hourly base pay varies by location: $41.40–$66.20 per hour in California
• Equity Awards: Eligibility for equity awards, with actual amounts determined by factors such as
• Remote and Distributed Work: A flexible distributed-work approach that supports employees working
• Career Development: Opportunities to develop customer success, partner management, analytical, and
• Technology-Driven Workplace: Exposure to modern real estate platforms, AI-supported workflows, data
• Collaborative Culture: Work alongside colleagues and cross-functional teams focused on partner