GSC Knowledge Manager

📋 Description

• Design, build, deliver and improve Knowledge Management for the Version 1 business and its
• Promote a culture of knowledge sharing within the Aspire Managed Service organisation.
• Define and maintain Version 1's Knowledge Management standards.
• Assure the quality, currency, and adherence to standards of the material stored in the
• Integrate KM with our ITIL practices
• Maintain KB task queues, assuring those requests for new articles, article reviews and article

🎯 Requirements

• Minimum of 2-5 years of experience in IT Knowledge Management
• Experience with ITSM tools (e.g., ServiceNow).
• Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred.
• Strong communication, interpersonal, and problem-solving abilities.
• Customer-focused mindset
• Strategic thinking and decision-making.

🎁 Benefits

• Share in our success with our Quarterly Performance-Related Profit Share Scheme
• Strong Career Progression & mentorship coaching through our Strength in Balance &amp
• Flexible/remote working to support work-life balance
• Financial Wellbeing initiatives including Pensions with 5% employee-matched contribution, Private
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness
• 24 days holiday allowance plus Public Holidays