GTM Lead System Administrator

📋 Description

• Administer Support, Guide, Explore, and AI features, and act as the internal Zendesk subject matter
• Design and maintain scalable workflows: routing, triggers, automations, forms and fields, taxonomy
• Manage the configuration lifecycle (planning, sandbox testing, deployment, documentation) with
• Manage vendor releases and platform changes, including the upcoming OAuth migration.
• Troubleshoot complex issues across workflows and integrations, and drive root-cause resolution.
• Build Explore dashboards and support the data pipeline behind executive reporting on support

🎯 Requirements

• 5+ years administering Zendesk in a high-volume, multi-team environment, with deep expertise in
• Zendesk Administrator certification (Support Admin Expert or equivalent)
• Experience with sandbox testing, controlled deployment, and change documentation
• Experience building Zendesk integrations with CRM or adjacent systems via iPaaS (Workato
• Working knowledge of Salesforce as an integration partner (objects, field mapping, sync patterns)
• Experience building reporting and dashboards in Zendesk Explore or a similar tool

🎁 Benefits

• Experience administering additional Zendesk products (Talk, Workforce Management, Advanced AI)
• Experience integrating AI support agents (Sierra or similar) with Zendesk
• SQL or scripting for data workflows; Snowflake or BigQuery
• Experience in compliance-driven environments (SOC 2, etc.)