Guest Services & Access Supervisor, TAY Health & Wellness Center

📋 Description

• Prepare work schedules for shift(s) and manage changing needs and conditions
• Manage daily activities related to safety support and security services for the TAY HWC
• Lead operations staff to assist with special events and facilitate access to 24/7 respite and
• Manage inventory and observation of 24/7 respites and essential services
• Respond to conflict, alarms, disturbances, emergencies, and disasters; call police/fire departments
• Investigate and document incidents involving clients, staff, and other emergencies

🎯 Requirements

• 3+ years' experience leading staff/volunteers in a similar setting, providing services to high-need
• Must have or complete CPR and First Aid Training, Mental Health First Aid, Crisis Prevention
• Excellent interpersonal and teamwork skills; knowledge of de-escalation techniques
• Experience with managing crowds, lines, and/or access to critical resources with populations
• Ability to communicate with and interact with emergency personnel
• Knowledge of relevant equipment, policies, procedures, and strategies for safety and security