Interact daily with Magnolia guests via email, chat, and phone with white-glove service
Provide accurate information on Magnolia products and services using tools
Manage multiple channels and priorities while maintaining service levels
Follow procedures, meet SLAs, and maintain guest care standards
Document guest interactions and maintain accurate records in CS systems
Support special projects and identify trends for improvements

🎯 Requirements

High school diploma or GED; Associate degree or equivalent preferred
0-1 years of related work experience
Zendesk (or similar CRM), Microsoft Excel, and PowerPoint proficiency
Excellent communication, empathy, and guest-focused mindset

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