Hardware Support Engineer

📋 Description

• Troubleshoot product issues; diagnose problems from customers or tests.
• Analyze data, logs, and system behavior to identify root causes.
• Collaborate with engineering, QA, and support to understand and reproduce issues.
• Generate and maintain docs for test results and repeatability.
• Communicate technical concepts and solutions to technical and non-technical stakeholders.
• Provide timely updates to customers, support teams, and management on issue progress.

🎯 Requirements

• Pursuing a Bachelor's degree in Electrical or Computer Engineering or related field.
• Basic knowledge of electronic circuits, components, and schematics.
• Basic understanding of measurement equipment and mechanical manufacturing concepts.
• Understanding electrical documents such as datasheets, schematics, and PCB Gerbers.
• Understanding 2D mechanical documents such as drawings and work instructions.
• Intermediate English fluency.
• Able to relocate or travel to São Paulo.
• Experience with scripting languages like Python.
• Basic knowledge of programming languages such as C.
• Experience with other low-level programming languages.
• Fluency in English.