Head of Account Management

Added
8 days ago
Type
Full time
Salary
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Related skills

crm account management salesforce client success nrr
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๐Ÿ“‹ Description

  • Own net revenue retention, renewal rate, and expansion revenue across the entire client base
  • Lead, coach, and develop a team of 7 Account Managers
  • Build and install systems: call frameworks, onboarding standards, escalation paths, QBR structure
  • Recruit, interview, and onboard as the team scales
  • Ride along on calls, sit in on renewals, and work at-risk accounts alongside reps
  • Partner with Sales, Operations, and executive team on forecasting, headcount, and comp design

๐ŸŽฏ Requirements

  • 8+ years in sales, account management, or client success with track record of hitting or beating
  • 4+ years leading teams (ideally 8+) with evidence of raising individual performance
  • Experience in subscription, recurring revenue, or contract renewal environment (SaaS, medical
  • Fluency in metrics: NRR, churn, LTV, MRR, renewal rate, expansion
  • Real coaching ability
  • Presence and leadership charisma

๐ŸŽ Benefits

  • Paid vacation time & holidays
  • 100% employer-paid medical, dental, and vision
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