Head of APAC Call Services

📋 Description

• Lead and scale Expert Insights call services across APAC.
• Coach and develop a high-performing, scalable team.
• Forge cross-functional partnerships to drive strategic initiatives.
• Drive service delivery with KPI tracking and QA.
• Develop retention and growth strategies for key accounts.
• Own end-to-end projects; continuously improve processes.

🎯 Requirements

• 6+ years ops experience; 3+ years leading a 10+ person team.
• Proven ability to lead and motivate senior leaders.
• Translate objectives into scalable, actionable ops plans.
• High proficiency in data analysis and metrics-driven decisions.
• Exceptional executive communication (written and verbal).

🎁 Benefits

• Equal opportunity employer.
• Supportive, inclusive work environment.
• Reasonable accommodations for disabilities.