Head of Client Onboarding

📋 Description

• Own every new client from kickoff to month 3, covering onboarding, launch, first results and a
• Lead a team of Account Strategists and SDRs, assigning accounts, coaching the team, and hiring or
• Oversee campaigns, including opening when a campaign isn't booking meetings, finding the cause
• Join escalation calls with US clients, reset expectations, and step in on at-risk accounts.
• Manage key numbers including trial-to-long-term conversion, appointments against plan, time to
• Build the new Intake function, reporting on what doesn't work and rebuilding it.

🎯 Requirements

• Started hands-on (SDR/BDR, AE, CSM or AM) and went on to lead that function; you've done the work
• Know at least one outbound channel from the inside: cold email, calling or LinkedIn.
• Have managed a client-facing team, including hiring and letting people go.
• Speak advanced English (C1) and stay confident on difficult calls with US clients.
• Move fast, getting going in days not weeks, and make people decisions without dragging them out.

🎁 Benefits

• Competitive compensation that matches your expertise.
• Remote-first flexibility with flexible hours.
• Professional growth through feedback, 1:1s, internal mobility, and knowledge-sharing, plus a wiki
• Well-being focus with mental health lectures and support.
• 20 paid vacation days, parental leave, fully covered sick days, and unlimited days off for
• Global sync aligned with U.S. holidays.