Head of Client Services / digital marketing agency

📋 Description

• Build and lead the Client Services function.
• Establish processes and operating models for client relationships.
• Collaborate with CEO and cross-functional teams to drive growth.
• Improve client retention and identify expansion opportunities.
• Guide onboarding and ongoing client success with Sales.
• Monitor client health and commercial performance.

🎯 Requirements

• Proven leadership in a digital marketing agency.
• Strong background in Client Services or Account Management leadership.
• Experience managing agency client teams.
• Track record of improving client retention and long-term relationships.
• Experience developing or optimizing client service processes.
• Strong commercial mindset with growth focus.

🎁 Benefits

• Highly competitive salary with performance-based incentives.
• Hybrid work schedule: 3 days in the office, 2 remote.
• Comfortable Toronto office.
• Corporate medical and dental benefits.
• Opportunity to shape a core business function.
• Direct collaboration with the CEO and senior leadership.