Head of Consulting

📋 Description

• Own net revenue retention and expansion across our installed base, and lead the Client Partners who
• Drive the automation curve after go-live, through consulting and automation sprints, so every
• Run Customer Success Engineering on clear service levels: priority handling for strategic accounts
• Act as the final escalation point. Call a recovery when an account is off track, and hold the
• Build the new Consulting and Customer Success Engineering teams in Germany: hire the leads, set the
• Own the economics and operating model of the run phase across our Strategic, Enterprise and

🎯 Requirements

• 10+ years in strategy or operations consulting, customer success, professional services or
• Leadership of organizations of 15+ direct reports, including managing managers, ideally scaled in a
• A solid understanding of purchase-to-pay and order-to-cash and the ERP landscape behind them, for
• A track record of owning commercial outcomes with strategic accounts on executive level such as
• Executive presence: you hold the room with a CFO, especially when the conversation is difficult.
• Fluent German and English, spoken and written.

🎁 Benefits

• Build an organization: you shape how BLP runs the run phase while it more than doubles.
• Executive ownership of our largest and most demanding customer relationships.
• Close collaboration with Customer Success leadership, Product, Engineering and Sales.
• Employee participation plan