Head of CS - Nachunternehmer (m/w/d)

📋 Description

• Own the SC customer success team and fully own churn in the subcontractor segment.
• Define activation logic, winback playbook, throughput per person, and forecast.
• Act as part of the system: personally handle the hardest cancellations and escalations.
• Measure and adjust playbooks weekly based on numbers starting month one.
• Provide structured customer feedback on churn reasons, activation hurdles, and misaligned
• Lead by example with speed, pragmatic problem-solving, and low ego.

🎯 Requirements

• 3–5 years B2B SaaS in Customer Success, Retention, Renewals, or Account Management.
• At least 2 years leading a quota-carrying team.
• Proven winback or renewal track record.
• Experience in SMB or high-volume business.
• Proficient in Salesforce (or similar CRM) and a BI tool (Looker).
• German at native level (C2) and fluent English.

🎁 Benefits

• Own churn in the company's most important revenue stream with direct access to founders.
• Permanent contract with modern equipment.
• Office in Berlin-Kreuzberg or hybrid work, your choice.
• Regular 1:1s, development conversations, and open feedback culture.
• Company and team events, both online and offline.