Head of Customer

📋 Description

• Own end-to-end customer strategy: lifecycle, retention, reactivation, segments
• Lead and scale a global CRM team with data, automation & personalisation
• Pioneer agentic CRM with AI-powered, autonomous engagement in real time
• Translate predictive personalisation and AI-led service into marketplace context
• Turn customer insight into commercial outcomes and lifetime value capture
• Partner with Product, Data and Brand to embed customer thinking across build

🎯 Requirements

• 8+ years in customer, CRM, or lifecycle marketing with commercial impact
• Deep CRM and lifecycle expertise with automation and personalisation at scale
• Clear point of view on agentic AI and customer engagement
• Marketplace or platform background with multi-sided dynamics
• Commercial sharpness: focus on revenue and lifetime value
• Global team leadership across distributed markets

🎁 Benefits

• Competitive salary + commission
• Company share options
• Enhanced holiday package
• 28 annual leave days
• Pension scheme via Royal London
• Vitality Private Healthcare