Head of Customer AI Transformation

📋 Description

• Evolve the customer success team to drive AI adoption.
• Build ROI-validated AI use-case library by persona and vertical.
• Enable seat-to-AI conversion across renewals with playbooks.
• Evolve services delivery for the AI era and upskill the team.
• Run targeted proofs of concept with strategic customers.
• Own AI consumption measurement and net retention reporting.

🎯 Requirements

• 8+ years leadership in CS/PS/RevOps/PM/consulting in enterprise SaaS.
• Organizational transformation: proven track record redesigning motions and upskilling teams.
• Post-sales depth across CS, renewals, PS, and partner delivery.
• Executive presence with ability to translate AI into business outcomes.
• AI fluency: AI workflows, agent orchestration, LLM products.
• Cross-functional operator across Product, Eng, Sales, Finance, Legal, and Channel.

🎁 Benefits

• Mental health, wellness & fitness benefits
• Career coaching and support
• Inclusive family building benefits
• Long-term retirement plans
• In-office dining options catering to dietary preferences