CX function — own ticketed/async support, incidents, onboarding.
Agentic support infra — build AI-powered systems that resolve issues.
Product feedback loop — turn signals into input for Eng and Product.
Enterprise CX — dedicated support motions, office hours, and success touchpoints.
Social support — Lovable's presence on Reddit, Discord, LinkedIn, X.
CX metrics — CSAT, resolution time, time-to-value, NPS.

🎯 Requirements

10+ years in CX, with at least 5 in leadership.
AI-native operator — actively building agentic support today.
Commercially accountable — owned NRR, churn, CSAT, or expansion.
Cross-functional fluency across Product, Engineering, and GTM.
Proven people leader across multiple time zones.
Technical depth — comfortable in an engineering org and building tooling.

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