Head of Customer Experience

📋 Description

• Define multi-year CX strategy across products and partners with AI.
• Build and lead a multi-layer CX org with managers.
• Own CX KPIs and report performance to executives.
• Serve as senior CX liaison for partners and customers.
• Collaborate with Product, Engineering, Risk, and Compliance on roadmaps.
• Own CX tech stack, automation, budgets, and vendor relationships.

🎯 Requirements

• 10+ years in CX; 5+ years in leadership, managing managers.
• Built or scaled CX org through rapid growth.
• Hands-on AI/automation to elevate CX without sacrificing quality.
• End-to-end metrics ownership; exec-level planning and ops.
• Excellent prioritization; manage multiple products/partners.
• Strong cross-functional partner; fintech exp; Zendesk savvy.

🎁 Benefits

• Equity grant
• Medical, dental & vision insurance
• Work from home flexibility
• Unlimited PTO
• Commuter benefits
• Free lunches