Added
12 days ago
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Type
Full time
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Salary not provided
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Related skills

fintech ai crypto automation regulatory compliance

📋 Description

  • Sets CX vision, strategy, and governance.
  • Reports to the President and leads CX.
  • Drives enterprise CX transformation and planning.
  • Establishes CX priorities and annual roadmap.
  • Partners with executives to align CX with goals.
  • Oversees budgeting, resources, and tech investments.

🎯 Requirements

  • Executive leadership in CX or related roles with oversight.
  • Proven senior leadership experience managing cross‑functional teams.
  • Fintech, crypto, or financial services with retail users.
  • Senior/strategic level management or relationship management.
  • Proven success leading CX programs with metrics and compliance.
  • Experience leading AI-enabled CX transformation or automation (highly preferred).

🎁 Benefits

  • Meaningful collaborations across teams to improve CX.
  • Scalable growth and opportunities beyond APAC.
  • A space for bright ideas backed by data to create meaningful impact.
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