Added
1 hour ago
Location
Type
Full time
Salary
Salary not provided
Save Job

Related skills

integrations customer success apis leadership webhooks

📋 Description

  • Personally own a portfolio of Whippy's strategic enterprise accounts
  • Lead and develop CSMs and Deployment Engineers across LATAM
  • Build CS playbooks, onboarding, health scoring, and standards
  • Escalation point for complex, high-stakes customer situations
  • Run QBRs, reviews, and executive-level enterprise conversations
  • Partner with CEO/CTO on team health and product direction

🎯 Requirements

  • Engineering/technical background; prior SE/Deployment Engineer
  • Direct management experience; hiring, coaching, feedback
  • Hands-on APIs, webhooks, and integrations experience
  • Proven ownership of complex enterprise customer relationships
  • Builder mentality; created playbooks and processes
  • Strong English communication for daily calls and CEO reporting

🎁 Benefits

  • Performance bonus
  • Equity
  • WeWork membership
  • Career growth to Head of CS/VP
  • Remote/global team collaboration
  • Bootstrapped, no VC overhead
Apply on employer's website
This employer gathers applications via their own applicant tracking system.
You will be redirected to an external application form.
Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Activate JobCopilot

Related Customer Support Jobs

See more Customer Support jobs →