Head of Customer Success & Account Management - USA

📋 Description

• Own gross and net revenue retention, renewal performance and expansion pipeline. Set targets, build
• Build a rigorous lifecycle from onboarding through adoption and value realization, including
• Personally own our highest-value and most complex accounts. Build multi-threaded relationships
• Define customer segmentation, coverage, service levels and the division of responsibilities across
• Own the post-sales stack and reporting layer, including CRM hygiene, customer health, product
• Partner closely with Sales on handoffs and account strategy, and with Product, Engineering and

🎯 Requirements

• 7+ years in customer success, account management or post-sales, including 3+ years leading and
• Track record of building or scaling a post-sales motion at a high-growth startup and consistently
• Experience owning a renewal and expansion number, with the commercial judgment to forecast
• Deep experience managing strategic enterprise customers, building executive relationships and
• Comfort with highly technical products and technical buyers, with the credibility to engage Product
• Hands-on command of modern CRM and customer success tooling, plus a strong point of view on using

🎁 Benefits

• Variable
• Equity
• Benefits