Head of Customer Success and Support

📋 Description

• Executive Leadership & Team Scaling: Build and lead a global team; anticipate and scale with
• Product & Cross-Functional Alignment: Be the merchant's voice, turning feedback into
• Data-Driven Strategy & Performance: Establish, monitor, and optimize core performance
• Global Strategy & Merchant Experience: Lead support and success teams across multiple

🎯 Requirements

• 8+ years of scaling leadership across merchant operations, support, or client success within
• Deep familiarity with payment infrastructure, financial technology, or SaaS platforms
• Proven ability to guide organizations through rapid expansion and operational transformation
• Strong product instinct, with a history of translating operational friction into functional
• Comprehension of financial compliance, risk controls, and regional regulatory frameworks
• Rigorous analytical approach to dissecting complex problems and establishing data-driven processes

🎁 Benefits

• Build the Payment Infrastructure for Southeast Asia: directly serve clients across Indonesia
• Culture of High Ownership & Zero Friction: high autonomy, speed, and trust; empowered leaders
• Global, Multi-Cultural Impact: work alongside a world-class, diverse team spanning multiple