Head of Customer Success

📋 Description

• Lead the overall Customer Success strategy and develop high-performing teams to ensure customers
• Recruit, coach, and develop leaders across Technical Account Management and Customer Success
• Establish clear responsibilities, accountability structures, and a culture of continuous improvement
• Design and oversee a connected customer journey, from technical evaluation and onboarding through
• Develop scalable programs that accelerate time-to-value, increase product engagement, and improve
• Partner with Sales to identify customer risks, strengthen renewal strategies, and uncover

🎯 Requirements

• 12+ years of experience in Customer Success, Account Management, or related customer-facing roles
• At least 5 years of experience in senior leadership positions
• Proven experience building and scaling technical customer-facing organizations within B2B SaaS
• Demonstrated ability to develop effective leaders, build high-performing teams, and foster a
• Track record of improving customer adoption, retention, and measurable business outcomes
• Strong commercial judgment and experience partnering with Sales on renewals, customer risks, and

🎁 Benefits

• Estimated on-target earnings of $300,000–$350,000 USD, with compensation adjusted according to
• Meaningful equity program
• Comprehensive health benefits for employees and their families, with 99% coverage
• Flexible paid time off, company holidays, and a winter shutdown
• Paid parental leave
• Remote-first working environment