Head of Customer Success - Commercial Lending

📋 Description

• Lead customer retention and renewal initiatives
• Build relationships with banking executives and stakeholders
• Conduct Executive Business Reviews (EBRs)
• Design Customer Success operating processes and KPIs
• Drive product adoption and track platform usage
• Mentor and develop Customer Success teams

🎯 Requirements

• 10+ years in commercial banking or lending
• Knowledge of commercial lending lifecycle
• Experience with senior stakeholder management
• Track record in retention and account growth
• Leadership and team development experience
• Familiarity with SaaS and subscription models

🎁 Benefits

• Healthcare coverage (MEC plan)
• Dental and vision coverage
• 401(k) retirement savings plan
• Employee Assistance Program (EAP)
• Opportunity to shape customer success strategy
• Professional development and team building