Harvey AI

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Harvey AI

Head of Customer Success, Enterprise

Hybrid

Operations

Added

1 hour ago

Location

🌍 North America

Type

Full time

Salary

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customer success renewals enterprise saas data dashboards health scores

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📋 Description

Strategic Leadership: Define and execute enterprise CS strategy for the Americas.
Team Building & Development: Recruit, coach, and develop Enterprise CSMs and CS Leaders.
Customer Outcomes & Retention: Own NRR, adoption, and renewal targets for the Americas.
Operational Excellence: Build scalable CS processes and renewal playbooks.
Cross-functional Partnership: Partner with Product, Eng, Sales, and Marketing.
Executive Engagement: Engage with C-suite stakeholders at key accounts.

🎯 Requirements

10+ years in CS, account mgmt, or strategic consulting.
5+ years leading and scaling enterprise SaaS CS teams.
Proven track record of owning/exceeding NRR, adoption, and expansion.
Led teams of 10+ across US, Canada, LATAM.
Strong executive presence with C-suite stakeholders.
Familiarity with AI/LLM technology.

🎁 Benefits

At the forefront of AI tech and innovation.
Shape Harvey's CS function across the Americas.
High-growth, collaborative, high-intensity environment.

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